Acacia Rentals does not provide any refunds, returns or exchanges of any kind for any reason. Our goal is to provide you with bar none superior service. If you have an issue of any kind during your rental please let us know so we can make appropriate arrangements.
If you are within proximity of our pick up and drop off destination there will be no extra delivery or pick up fees. If you fall outside our delivery/pick up areas certain charges may apply. Acacia Rentals will provide you with that information at the time you make your reservation.
P.S : If you are flying to Memphis, we offer FREE Delivery and Pick-Up to the Memphis International Airport
All vehicles must be returned with at least the same amount of gas provided to the rental car at the time the rental was commenced. Acacia Rentals will provide you with full tank of gas or more on your rental vehicle.
Acacia Rentals will provide you with the amount of miles allowance for the specific vehicle you rent and the renter is responsible for additional cost per mile if you drive over the stated mile allotment.
We charge Taxes on all our reservations so as to comply with the State Of Tennessee Tax Laws
The renter is fully responsible for any ticket incurred while the vehicle is rented. Parking, traffic, speeding, toll bridges, or any other violations issued while the vehicle is being rented is the responsibility of the renter. The renter must pay any fees, penalties, towing charges, impound costs and all other monies that are associated with the car during their possession.
We accept Visa, Master Card, American Express, and Paypal. We also do accept cashier’s checks, cash, and wire transfer in some cases but a credit card must be on file for the vehicle deposit and damage deposit. See vehicle deposit below.
An authorization will be taken 24 hours before the rental is scheduled to take place.
Absolutely not. Both our insurance company and your insurance company will not allow any of our cars on any racetracks. If you’re interested in booking a track experience, inquire about our Track Experience Packages for more information
Yes – deposit may be determined based on your motor vehicle driving record. Acacia Rentals has the right to refuse rentals to those with major moving violations, DUI convictions and any other major infractions.
We work with trained vehicle technicians that put in the tender love and care to make sure these cars are in top-shape and expertly tuned. However, if an issue arises that is out of your control, please call us so we can get you a replacement car ASAP.
Yes. The current state tax rate will be applied.
| No. Our current policies prohibit vehicles being rented out for situations that may pass said vehicle to someone that does not fit rental criteria. However, if you’re a parent and want to arrange for a ‘chauffeur’ for the night, we’re happy to accommodate. |
Acacia Rentals realizes that matters of this nature happen and we are sorry for your lose. Unfortunately when someone calls to cancel a rental, there’s a good chance that they use the “death-in-the-family” excuse with us. Because there are a lot of people out there who use this excuse the same cancellation policies apply as above
