80 MONROE AVE STE 625, MEMPHIS, TN 38103
+1(901) 616-1136
sales@acaciarentals.com

FAQ

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FREQUENTLY ASKED QUESTIONS

PAYMENT

Acacia Rentals does not provide any refunds, returns or exchanges of any kind for any reason.  Our goal is to provide you with bar none superior service.  If you have an issue of any kind during your rental please let us know so we can make appropriate arrangements.

If you are within proximity of our pick up and drop off destination there will be no extra delivery or pick up fees. If you fall outside our delivery/pick up areas certain charges may apply. Acacia Rentals will provide you with that information at the time you make your reservation.

 

P.S : If you are flying to Memphis, we offer FREE Delivery and Pick-Up to the Memphis International Airport 

All vehicles must be returned with at least the same amount of gas provided to the rental car at the time the rental was commenced. Acacia Rentals will provide you with full tank of gas or more on your rental vehicle. 

Acacia Rentals will provide you with the amount of miles allowance for the specific vehicle you rent and the renter is responsible for additional cost per mile if you drive over the stated mile allotment.

We charge Taxes on all our reservations so as to comply with the State Of Tennessee Tax Laws

Yes, transfer services are available based on delivery time and location for an additional fee.

The renter is fully responsible for any ticket incurred while the vehicle is rented.  Parking, traffic, speeding, toll bridges, or any other violations issued while the vehicle is being rented is the responsibility of the renter.  The renter must pay any fees, penalties, towing charges, impound costs and all other monies that are associated with the car during their possession.

We accept Visa, Master Card, American Express, and Paypal.  We also do accept cashier’s checks, cash, and wire transfer in some cases but a credit card must be on file for the vehicle deposit and damage deposit.  See vehicle deposit below.

An authorization will be taken 24 hours before the rental is scheduled to take place.

PREPARATION

Absolutely not. Both our insurance company and your insurance company will not allow any of our cars on any racetracks. If you’re interested in booking a track experience, inquire about our Track Experience Packages for more information

Yes – deposit may be determined based on your motor vehicle driving record.  Acacia Rentals has the right to refuse rentals to those with major moving violations, DUI convictions and any other major infractions.

Yes, a fee will be charged based on the time and location of the requested service.

International drivers are allowed to rent from our luxury fleet. International drives must provide us with a valid passport and driver’s license from their country. Additional fees may apply.



Some of our cars already have GPS and/or miscellaneous electronic equipment built-in. However, if the model you’re interested in doesn’t have GPS / the equipment you desire, we can provide it for you for an additional fee. Just let us know that you’ll be needing the device(s) for your rental in advance at the time of reservation.



Minor scuffs and scrapes are unfortunately a common occurrence for rental vehicles – sometimes renters scrape a wheel, scratch a front bumper or bubble a tire for example. These repairs are usually quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the vehicle is out of commission off the road. Once your invoice has been settled, you may of course make a claim to your insurance company to be reimbursed for any charges.

Renters must be at least 21 years old with full coverage insurance or 25 years or older.

We work with trained vehicle technicians that put in the tender love and care to make sure these cars are in top-shape and expertly tuned. However, if an issue arises that is out of your control, please call us so we can get you a replacement car ASAP.

RESERVATION

Absolutely – as long as they meet the same rental and insurance requirements stated.

The driver is responsible for any damages, liabilities, etc that may occur when renting the vehicle. If the renter is in need of additional insurance then please inquire within.

The name of your insurance company and policy number is required. An agent will verify coverage.

Most of our vehicles can be rented for a minimum of two days; with exception only to wedding experience packages.

Acacia Rentals will do everything possible to meet your appointment time and date. Please note that due to circumstance beyond our control we may need to delay or reschedule your appointment. Potential reasons that we may need to delay or reschedule your appointment include, but are not limited to: Other clients being late, or going over time, inclement weather, mechanical issues with the vehicle, schedule conflicts, etc.



We serve our customers 24 hours a day 7 days a week, but our offices are only open from 8am – 5pm CST Mon – Fri and 8a.m –  2p.m on Sat. We are open on Sunday by appointment only 

At the time of the vehicle rental reservation, please provide a valid driver’s license, a valid insurance card, and a valid credit card.

Our damage and security deposits range from $500 to $10,000 depending on the class of vehicle. Deposits will be used to cover any excess mileage, damage to vehicle, gas, tolls, smoking, tickets, loss of use or any other costs incurred from the rental as agreed in the rental agreement.



Please note Acacia Rentals does not provide refunds if the vehicle is used less than the reserved hours and or days. There are no refunds for cancellation within 72 hours of reservation time/date. Cancellations up to 2 weeks before reservation may qualify for a full refund. Cancellations less than 2 weeks up to 72 hours before reservation may qualify for a 50% refund. For refunds and cancellations some exclusions may apply, example include the following but are not limited to: holidays, special orders, long term rentals, special events and extenuating circumstances.



OTHER

Yes. The current state tax rate will be applied.

No. Our current policies prohibit vehicles being rented out for situations that may pass said vehicle to someone that does not fit rental criteria. However, if you’re a parent and want to arrange for a ‘chauffeur’ for the night, we’re happy to accommodate.

Acacia Rentals realizes that matters of this nature happen and we are sorry for your lose. Unfortunately when someone calls to cancel a rental, there’s a good chance that they use the “death-in-the-family” excuse with us. Because there are a lot of people out there who use this excuse the same cancellation policies apply as above